Privacy Policy
Effective date: [DD Month 2026] · Krishna Diagnostics, Nizampet, Hyderabad
Krishna Diagnostics ("we", "our", "us") operates the website thekrishnalabs.in and provides diagnostic laboratory services in Nizampet, Hyderabad. We take the privacy of your personal and health information seriously. This policy explains what we collect, why, and how we protect it.
Information we collect
- Booking details you share with us on WhatsApp, by phone, or at the lab — such as your name, age, phone number, address (for home collection), and the tests prescribed, including prescription photos you send us.
- Health information generated by the tests we perform — your samples and the resulting reports.
- Website usage data collected automatically through cookies and analytics tools (such as Google Analytics via Google Tag Manager) — pages visited, device type, and approximate location. This data is aggregated and does not identify you personally.
How we use your information
- To perform the tests you book, deliver your reports, and communicate about your booking.
- To schedule and carry out home sample collection at the address you provide.
- To maintain laboratory records as required for quality and regulatory purposes.
- To improve our website and services using aggregated, anonymised analytics.
Report confidentiality
Your test reports are shared only with you, on the phone/WhatsApp number you provide at booking. We do not share your reports with employers, insurers, family members or any third party unless you ask us to, or where disclosure is required by law or by public-health regulations (for example, notifiable disease reporting mandated by government authorities).
Sharing with third parties
We do not sell your personal information. Limited data is shared only with service providers necessary to serve you — for example, WhatsApp (Meta) carries the messages and reports you choose to receive there, and referral laboratories may process specialised tests we do not perform in-house, under confidentiality obligations.
Data security and retention
We use reasonable technical and organisational safeguards to protect your information, and we retain laboratory records for the periods required by applicable regulations, after which they are securely disposed of.
Cookies
Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser settings; the website will continue to work, though some analytics will not be collected.
Your rights
You may ask us what personal information we hold about you, request corrections, or ask us to delete information that we are not legally required to retain. To make any such request, contact us using the details below.
Children
Tests for minors are booked and managed by a parent or guardian, and reports are delivered to the parent's or guardian's contact number.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with its effective date.
Contact us
Krishna Diagnostics — Bus stop, beside SBI Bank, opp. Ratnadeep Supermarket, Nizampet, Hyderabad, Telangana 500090.
Phone/WhatsApp: +91 98843 65365 · Email: thekrishnalabs@gmail.com